Impact assists clients in addressing specific issues and each engagement is customised to ensure tangible outcomes. We draw on a basket of proven tools and methodologies to support decision-making, but we believe that each client situation is unique and deserves original solutions. Our capabilities are structured across four core consulting disciplines and are aligned to our clients' strategic process through its three key phases of planning, execution and review. 

Our Capabilities

PLANNING

EXECUTION

REVIEW

 
strategy STRATEGY  

Our Capabilities

 

strategy

Strategy

Strategy formulation is one of the most critical tasks for any organisation whether it be a small to medium sized enterprise, a large conglomerate or a public sector agency. However, formulation of the strategy alone is not enough to ensure success; it needs to be complemented with an aligned and mobilised team that is committed to implementation.

Impact’s approach to strategy thus combines solid ‘stress-testing’ of key assumptions underpinning the organisational strategy with an inclusive, leadership driven process that ensures optimal positioning for implementation success.

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Our Capabilities

 

strategy

Strategy

Once the strategic direction of the organisation has been charted and clear strategic objectives and targets have been set, it is time to unpack the strategic implications of the way forward.  Whether the focus is on optimising current revenue streams through a new pricing strategy or growing the organisation through mergers and acquisitions, the strategy needs to filter down the organisation to the relevant functional area and be swiftly converted into action.

Impact understands that translating high level strategic objectives into concrete and detailed action plans can be a painful exercise; yet, with the support of experienced resources and tried-and-tested tools and methodologies, it can become a very rewarding one

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Our Capabilities

 

strategy

Strategy

The Balanced Scorecard (BSC) methodology was first proposed by Kaplan and Norton in the early 90s and has since established itself as the preeminent framework to track achievement of the strategic goals and ultimately the vision of the organisation. Yet, many companies are still not realising the full benefits of BSC implementation.

Impact believes that the greatest benefit of a successful BSC design and implementation project should be the achievement of both horizontal and vertical alignment: full alignment of teams at all levels from top to bottom sharing the same vision and values and following the same rigorous performance review process to proactively seek corrective actions for under-achievement.

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operations OPERATIONS  

Our Capabilities

 

operations

Operations

If strategic planning requires the daunting task of making some trade-offs and difficult choices, operational planning presents even more challenges and demands even more compromises, as leaders try to allocate limited organisational resources to their best possible use. Companies that succeed in designing an effective operating model understand that properly configured operations, where all functional areas are not only efficient on their own but are also seamlessly integrated amongst themselves, are the most reliable source of long term competitive advantage.

Whether the dilemma is how to sweat more your current resources and assets or how to get more bang for the buck on your future investments, Impact brings to the table a full range of tools and methodologies that simplify and optimise decision making.

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Our Capabilities

 

operations

Operations

A streamlined value chain underpinned by efficient and effective business processes often results in several sources of competitive advantage, such as improved asset utilisation, increased sales effectiveness, reduced response time, improved productivity and, ultimately, low cost leadership.

Impact offers specialist advice to optimise the various steps of the value chain from sourcing to distribution to after sales support. More importantly, we understand that seamless integration of each step with both internal and external interfaces is the key lever to ensure that the whole becomes bigger than the sum of its parts.

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Our Capabilities

operations

Operations

Have you ever thought about how to increase the throughput from your plant, or reduce your scrap rate, or decrease your maintenance downtime and costs, and become a leader in Overall Equipment Effectiveness?

Based on a bottom-up shop floor approach, Impact’s hands-on methodology to conducting operational audits can provide the answer to these questions. In addition, we are ready to roll-up our sleeves and work shoulder-to-shoulder with your people to implement the solutions and make things happen. We also want to be sure that the expected benefits are indeed being realised, which is why we adopt a robust benefits tracking methodology that allows constant monitoring of the return on investment of the improvement initiatives.

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people PEOPLE  

Our Capabilities

 

people

People

The effectiveness and success of an organisation lies not only in the quality of its products and services, or the efficiency of its business processes, but mostly in its resources, being them physical, financial or, especially, human resources. Regardless of how major or minor a job may be, the people behind the scenes, operating and running the organisation, are by far the most valuable resource the company has to utilise.

This is why Impact believes that a well formulated and executed HR strategy, properly aligned with the business strategy, and focusing on attracting, retaining and developing the right people, is a key requirement for any organisation. Moreover, the strategy needs to be supported by an optimal configuration of the organisational structure as well as a clear understanding of which skills, competencies and capabilities are required and in what amount.

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Our Capabilities

 

people

People

High-performance organisations consistently outperform competitors and achieve superior returns from their human capital functions. Starting from an aligned leadership team who clearly and consistently communicates expectations to the rest of the organisation, to implementing an holistic talent management strategy that enables every employee to give its best, to embedding an organisational culture and values that drive high performance, to ensuring that the skills and competencies of your workforce match your future requirements, to simply designing effective HR processes that facilitate instead of frustrate, Impact provides the processes and mechanisms to get the most out of your most valuable assets, your employees.

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Our Capabilities

people

People

People management theorists have shown that real motivation comes from within individuals, who develop such motivation when they feel that their efforts are valued and that they are doing something worthwhile. Performance management is about creating real motivation throughout the employee lifecycle, from when they join the organisation to when they leave.

Impact believes that an effective performance management framework goes beyond a tick-box approach to KPIs and scorecards, but requires a concerted effort and continuous dialogue between managers and subordinates, striking the right balance between rewarding good performance and managing poor performance through coaching, regular feedback and appropriate corrective actions.

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enablers ENABLERS  

Our Capabilities

 

enablers

Enablers

Enterprise and Supplier Development (ESD) is a key priority for the South African government and a strategic imperative for any business. The overall objective is to increase the competitiveness, capacity and capability of the South African supply base. In addition, ESD has its roots grounded firmly around the transformation of South Africa and the empowerment of previously disadvantaged individuals and enterprises.

Impact believes that sustainable ESD goes beyond providing immediate commercial opportunities to emerging suppliers, and needs to be supported through the establishment of a comprehensive framework that addresses the typical key challenges faced by local suppliers, including providing technical assistance services to address capacity issues, facilitating access to funds to finance expansion and equipment, and providing ongoing business management support to improve overall skills and capabilities.

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Our Capabilities

enablers

Enablers

In today’s business environment, change has become a constant in the day-to-day life of many organisations. But change often brings discomfort, fear and uncertainty in the workforce, as well as political power play, which need to be carefully managed.

Change Management supports any change in the organisation by ensuring that the transition occurs smoothly. The main purpose of change management is to enable individuals, teams, and organisations to shift from their current state to their ideal state with minimal disruption to ‘business as usual’ activities.

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Our Capabilities

 

enablers

Enablers

When companies implement strategic and operational changes affecting the external environment, effective management of interactions with all key stakeholders is a critical component of success.

Whether the need is to ensure no risks for the public image and reputation of the company or to secure the required support for the change from key stakeholders such as government and potential investors and partners, the starting point is a well considered stakeholder engagement strategy with clear actions step for each priority stakeholder group.

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Our Capabilities

enablers

Enablers

Every organisation, at any point in time, is typically involved in a large number of strategic initiatives with the overall objective of improving performance. Each high-level initiative then typically gets further broken down into more detailed interventions, resulting in a proliferation of projects. In this context, one of the key execution challenges lies in coordinating all the efforts and properly allocating resources for maximum impact.

A Programme Management Office (PMO) is the source of guidance on the practice of project management within an organisation by focusing on establishing project management standards, tools and methodologies to ensure effective project execution. The PMO also integrates and co-ordinates programmes or collection of projects, drives delivery, monitors benefits and manages reporting at all levels.

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